Privacy Policy

Who we are Offplan Source is operated by Phoenix Homes Real Estate Brokers LLC in Dubai, United Arab Emirates. For privacy enquiries, contact info@phoenixhomes.ae or write to 11C04, I Rise Tower, Barsha Heights, Dubai, UAE. Information you provide When you enquire, we collect your name, email address, phone number, project preference and contact consent. We also record the page, form source and campaign associated with the enquiry. We use this information to respond, share requested project information and manage follow-up. Optional property marketing requires your separate consent and you may withdraw it at any time. Website analytics With your permission, we record page views, visible project cards and enquiry-button clicks. Our first-party analytics do not use advertising cookies or store raw IP addresses in analytics records. Your preference is stored in your browser and can be changed using Cookie settings in the footer. Essential administrative session cookies support secure staff login. A short-lived hashed request identifier helps prevent form abuse. Sharing and security Authorised staff and contracted hosting, storage and email providers process information to operate this website and respond to enquiries. Project-specific enquiries may be shared with the relevant developer where necessary to fulfil your request. We do not sell enquiry information. Access is restricted to authorised accounts. Providers may process data outside the UAE; appropriate arrangements should be maintained for these transfers. Retention and your choices We retain enquiry records while responding to your request and for applicable business or legal requirements. You may ask for access, correction, deletion or withdrawal of marketing consent by contacting us. We assess requests under applicable law. Analytics records can be removed by authorised administrators. Changes We may update this policy when our services or processing practices change. The updated version will appear on this page.